The ombudsman provides informal, unbiased, confidential help in resolving concerns related to the school district.

VanHoose Education Center (third floor outside the superintendent's reception area)
(502) 485–6644
Clerk: Shari Mattingly

Core Principles

Independence

The ombudsman operates independently of organizational entities and exercises discretion over whether or how to act regarding complaints. The ombudsman reports directly to the superintendent.

Neutrality

The ombudsman is impartial and unaligned. The ombudsman strives for achieving fair and equitable outcomes consistent with district policy and governing statutes. The ombudsman has no stake personally or professionally in the outcome of issues.

Informality

The ombudsman functions informally by listening, providing information, identifying and reframing issues, developing a range of options, and—with permission and the ombudsman’s discretion—engaging in informal third-party intervention. The ombudsman does not make policies or adjudicate issues. The ombudsman supplements, but does not replace, formal complaint channels. Use of the Office of the Ombudsman is strictly voluntary.

Confidentiality

The ombudsman does not reveal and must not be required to reveal the identity of any individual contacting the Ombudsman Office or information provided in confidence, without express permission. Communication between the obudsman and others is privileged. The privilege belongs to the ombudsman and the Ombudsman Office rather than parties to an issue. Others cannot waive this privilege.

The only exception to the confidentiality privilege is where there appears to be imminent risk of serious harm or abuse. Whether the risk exists is determined by the ombudsman.

Email is not a confidential form of communication. The ombudsman conducts all business by phone or in person.

Frequently Asked Questions About the Ombudsman