JCPS to Launch CARE Hotline

313-CARE to offer assistance and referrals for services, basic needs

April 30, 2020 - Jefferson County Public Schools (JCPS) will launch a hotline next week to help connect families with needed resources and services.

Starting at 9 a.m. Monday, families can call 313-CARE (2273) for assistance and referrals related to medical services, drug and alcohol addiction help, homelessness and basic needs such as food, housing and utilities, among other supports.

The CARE line will be operated by professionals from the Academic Support Programs Department and includes school counselors, mental health practitioners, Family Resource Youth Services coordinators, and coordinators from the departments of Early Childhood, Health Services and Community Supports.

“We know there is a tremendous amount of anxiety and uncertainly right now beyond how students are going to complete their school work,” said JCPS Superintendent Dr. Marty Pollio.  “Many of our families are concerned about jobs, how they’re going to pay rent, how they’re going to keep food on the table.  The JCPS CARE line connects families with professionals who will be able to walk callers through the resources that are available and help connect them to the services they need.”

CARE operators will be able to offer assistance, resources and referrals for:

  • Basic needs, including food, utilities, clothing, public transportation and housing
  • Medical services
  • Emotional/ behavioral/ mental health
  • Domestic violence
  • Drug and alcohol addiction support
  • Unemployment
  • Homelessness

The line will be open from 9 a.m. until 5 p.m. Monday through Friday, until May 29.  The district will evaluate the response and determine if there’s a need for it to continue over the summer and into next year.  Families can continue to call 313-HELP for general JCPS-related questions.

This story was originally published on April 30, 2020.