JCPS to Open Hotline Thursday for Transportation Questions

485-RIDE provides important bus stop information

March 29, 2021 —Jefferson County Public Schools (JCPS) is opening its bus hotline to help answer transportation-related questions for families before middle and high schools reopen to in-person classes starting next week.

Beginning Thursday, parents will be able to dial 485-RIDE to speak with a member of the JCPS team who can provide important information about their child’s bus number and help locate bus stops closest to home.

485-RIDE will be open at the following times:

  • Thursday, April 1              8 a.m. – 4 p.m.
  • Friday, April 2                   8 a.m. – 4 p.m.
  • Monday, April 5                6 a.m. – 5 p.m.
  • Thursday, April 8              6 a.m. – 5 p.m.

In addition, families can use the online JCPS Bus Finder to find their student’s bus number, nearest bus stop, and pickup times.  Families can also get additional information on the reopening of schools on the JCPS Back to School web page.

Also available to families year-round is the district’s customer service helpline, 313-HELP. The helpline streamlines service for JCPS families looking for answers to district- and school-related questions. During the school year, 313-HELP is open Monday through Friday from 6 a.m. to 6 p.m.

In the event families call their child’s school after the school day ends and get a recording during the first week of school, they can press “0” to get patched through to the main office line. School personnel will be on-site and manning phones at their schools until children are home.