Language Services Q & As

Q:          Who can request language support in our district?

A:           Any JCPS employee who has applied for and received requester login credentials for the Translator Interpreter Engagement (T.I.E.) system

Q:          Can any bilingual employee in my building provide language support for a student/parent during the school day?

A:           In some circumstances. However, for sensitive or complex issues, we suggest a professional interpreter facilitated by Language Services.

Q:          How do I find out the language spoken at home?

A:           The native language is listed on Infinite Campus. Search for the student. Click Index, and expand Student Information. Click Program Participation. Click English Learners.

Q:          What is the difference between interpretation and translation?

A:           Interpretation is an oral language assistance service. Translation is a written language assistance service.

Q:          When should I submit an interpreter request?

A:           You may submit an interpreter request as soon as you know the date, time, and location of the event and the language(s) needed.       

Q:          How long does it take to get an interpreter?

A:           To allow time for scheduling, you must submit your request for a face-to-face interpreter at least five workdays in advance of the event.

Q:          Can I use a free online interpretation program/app to communicate with a student/parent?

A:           Due to inaccuracy concerns, we do not recommend the use of free online programs/apps for language support. We recommend that you contact Language Services for all your language support needs.

Q:          When should I submit a translation request?

A:           For emergency translations, please contact Language Services. For nonemergency translations, you must submit your translation requests at least ten workdays in advance of need.

Q:          Does JCPS Language Services facilitate translations for all written materials?

A:           Not all documents are approved for translation. Each document is reviewed by Language Services to determine if translation is feasible. JCPS Language Services typically approves translations of vital documents as defined by the originating department. We also typically approve translation of documents that allow families access to services and/or benefits.  

Q:          Can I use a free online translation tool to save money?

A:           Due to inaccuracy concerns, we do not recommend the use of free online programs/apps for language support. We recommend that you contact Language Services for all your language support needs.

Q:          Do I need permission from JCPS Language Services to access over-the-phone interpretation?

A:           You do not need prior permission to use over-the-phone interpretation. However, to save resources, please make certain that you have all contact information handy and a script of what you want to convey to the parent before placing the call.

Q:          What information do I need to access over-the-phone interpretation?

A:           You may obtain over-the-phone access information by clicking the Over-the Phone Interpreting tile on the Language Services webpage.

Q:          Can I share over-the-phone interpretation accessing information with another coworker?

A:           You may share over-the-phone interpretation access information with any JCPS employee you deem necessary.

Q:          Who can request extra service for BAIs?

A:           Any JCPS employee who has applied for and received requester login credentials for the T.I.E. system

Q:          When an emergency situation arises, and a BAI is asked to work outside his or her normal hours due to an unforeseen circumstance, how can the teacher/administrator get him or her compensated for providing services?

A:           If it is anticipated that Language Services will pay, the teacher/administrator should contact Language Services to submit a T.I.E. request after the fact. If Language Services is not authorized to approve the service, we will assist in recommending other funding sources. Language Services does not need to be involved if the school or another department is paying for the services.

Q:          Who pays BAIs’ extra service?

A:           Language Services will process extra service payments for any service approved for the BAI via the T.I.E. system. Schools or departments who employ a BAI directly without involving Language Services should process BAI extra service payments directly.