Student Support Services

Alicia Averette

Dr. Alicia Averette

Assistant Superintendent
Student Support Services Department

About Us

The Student Support Services Department includes a wide range of departments and functions that directly impact students’ welfare and success beyond regular classroom instruction. 

Our goals include advancing the understanding of JCPS' vision, mission, and strategic plan, aligning the district's achievement goals with each Student Support Services Department's achievement goals, defining and refining essential support systems in our school district, and working towards closing the opportunity (achievement) gap.

Community Support Services

The Office of Community Support Services consists of AmeriCorps, Neighborhood Place, and Student Support programming, supporting the vision that all JCPS students graduate prepared to reach their full potential and contribute to our society throughout life.

Contact Us

Ben Langley
Specialist, Community Support Services
(502) 485-7709



The REACH Corps meaning sums up its purpose: Ready to Extend A Caring Hand. Through this early intervention program, a caring adult assists, supports, and encourages students.

Each REACH Corps member acts as a mentor in a non-threatening environment to students who have patterns of excessive unexcused absences.

Neighborhood Place

Neighborhood Place (NP) is a partnership of public-sector agencies that provides accessible health, education, employment, and human services for children and families. Neighborhood Place has eight locations and two satellite offices throughout Jefferson County.

Neighborhood Support Program Specialists

Program specialists serve as a vital link between families and their Neighborhood Place community, working to promote student success and family self-sufficiency. Specialists help remove obstacles preventing students from succeeding in school by connecting families to resources and support services. Program specialists also collaborate with schools and community partners to ensure that families receive help. They coordinate events such as back-to-school activities and health fairs and lead groups on topics like attendance, self-esteem, parenting, and conflict resolution.  

Crisis Response Team

The Crisis Response Team (CRT) provides services to students and staff when school-level mental health teams need additional support. 

The team includes School Counselors, Mental Health Practitioners, Coordinators, Safety Administrators, Social Workers, and Psychologists. 

CRT follows best practices from the National Association of School Psychologists and the PREPaRE curriculum to address mental health issues. Students, parents, and the community are encouraged to contact schools with safety or crisis support concerns.

Contact Us

Jamie O'Neill
Executive Director, Student Support Services
(502) 485-6130

Elev8 Student Learning Centers

Hours of Operation

Center Hours
12 p.m. to 8 p.m.

Middle and High Students
2:30 p.m. to 7:30 p.m.

Elementary Students
4 p.m. to 7:30 p.m.

Elev8 Student Learning Centers

About Us

Elev8 is a unique opportunity that offers additional academic instruction, targeted tutoring, college and career support, and various enrichment opportunities to eligible students. The program aims to prioritize academic success and foster strong ties among families, students, schools, and communities. It addresses systemic barriers that limit students' opportunities, often based on race and class, and ensures fair access to supports that will prepare them for future success.

There is no fee for enrollment in the program.

Elev8 students will be transported to the learning center at the end of the school day, where they will receive a snack and dinner. After the program ends at 7:30 p.m., students will be transported home.

Contact Us

(502) 890-7781


Elev8 Student Learning Center
2500 W Broadway,
Louisville, KY 40211

Family Resource & Youth Services Centers (FRYSC)

Dr. Gwen Goffner

Family Resource & Youth Service Centers

Contact Us

Rebecca Miller
(502) 485-3703

About Us

Family Resource and Youth Services Centers (FRYSCs) help JCPS families solve problems and overcome barriers to learning. Family Resource Centers (FRCs) serve elementary schools. Youth Services Centers (YSCs) serve middle and high schools. Each center provides support in core areas while offering unique blends of programs and services. Each center receives guidance from a community advisory council. 


Family Resource and Youth Services Centers (FRYSCs) are located in schools, and each center works to meet the needs of both students and families in its school community. FRYSCs focus on removing barriers to learning so all students can become academically proficient.

FRYSC/JCPS Goals: Educational Achievement for All Students

  • Improve attendance

  • Decrease behavior/suspension issues

  • Increase academic support

  • Improve physical/mental health

  • Improve parent relations, support, and assistance

Jefferson County



Schools Served


FY23 State Funding


Guidance Services


Contact Us

LaKita Stevens
Secretary, Student Support Services
(502) 485-3255

About Us

School counselors working in the Guidance Services Department improve student achievement and enhance academic, career, and personal/social development. They deliver a comprehensive program through lessons, planning, and counseling, and collaborate with parents, teachers, and staff to promote success and ensure equity. Students and parents should talk to their school counselors for assistance and to remove barriers to academic success.

College and Careers

Academic and college/career planning provides all students with the opportunity to identify strengths, areas in need of improvement, and areas of interest early on so students and their families can set postsecondary goals and make informed choices to support students in reaching the desired outcome. The focus of academic and career planning is threefold: to help students acquire the skills needed to achieve academic success, to make connections between school and life experiences, and to acquire the knowledge and skills needed to be college- and career-ready upon high school graduation. Counselors believe that education has the power to erase poverty and redefine lives. Each student, at each educational level, is exposed to a college-going culture at school. Counselors help students and parents navigate through the college application process during high school. Students explore career opportunities and interests as they discover and set postsecondary goals. Check with your child's school counselor to learn more about college and career events/activities and supports that are offered at your child's school.

Why School Counselors?

Today’s young people live in an exciting time, with an increasingly diverse and mobile society, new technologies, and expanding opportunities. To help ensure they are prepared to become the next generation of parents, workers, leaders, and citizens, every student needs support, guidance, and opportunities during adolescence, a time of rapid growth and change. Adolescents face unique and diverse personal and developmental challenges that impact academic achievement.

Stress and Anxiety

Students across all grade levels face circumstances that can lead to high levels of stress and/or anxiety in their young lives. While some stress is normal and healthy for developing coping skills, some students may need extra support to help them through challenging times. JCPS counselors are well-prepared to help our students and families negotiate challenging barriers and hurdles that may lead to significant stress and anxiety. Please do not hesitate to refer your child to his or her JCPS school counselor. Counselors have many resources to help students who are struggling with anxiety and stress.

Suicide Prevention

Students’ safety and well-being are of the utmost importance to all JCPS staff members. Counselors know the statistics related to suicide and are trained to recognize warning signs and risk factors. The counselors have the skills to talk with students about their social/emotional status. If a counselor believes a student is in possible danger of inflicting harm to himself or herself, the parent will be notified immediately to collaborate on the next steps and make sure the student receives mental health assistance.

In addition, middle and high schools must disseminate suicide prevention awareness information to all students by September 1 of each school year (House Bill 51-2010). All certified middle and high school staff members, including principals, guidance counselors, and teachers, complete a minimum of two hours of self-study review of suicide prevention materials each school year (Senate Bill 65-2010).

If you feel your child or loved one is experiencing suicidal thoughts, there are community and national resources available to assist them.

For information on Kentucky legislation on suicide prevention, visit the Kentucky Department of Education (KDE) website

Warning Signs of Suicide

Everyone should be familiar with the warning signs of suicide, which include the following:

  • Talking about wanting to die

  • Looking for ways to hurt or kill oneself

  • Talking about feeling hopeless or having no reason to live

  • Talking about being a burden to others

  • Talking about feeling trapped or in unbearable pain

  • Acting anxious or behaving recklessly

  • Sleeping too little or too much

  • Withdrawing or feeling isolated

  • Showing rage or talking about seeking revenge

  • Displaying extreme mood swings

  • Increasing use of alcohol or drugs

  • Beginning to give away prized possessions

Community Resources

Additional Resources

Our Lady of Peace*: (502) 451-3333

The Brook*: (502) 896-0495

Lincoln Trail Behavioral Health System: 1-800-274-7374

Wellstone: (812) 284-8000

Acute Child Psychiatric Services*: (502) 589-8070

Kosair Children's Hospital: (502) 629-6000

American Foundation for Suicide Prevention: (212) 363-3500

National Suicide Prevention Lifeline: 1-800-273-8255

JCPS Safe and Drug-Free Schools: (502) 485-3335

*Mobile assessment available

Mental Health Services

Students’ unmet mental health needs can be a significant obstacle to their academic, career, and social/emotional development. Good mental health is critical to children’s success in school and in life. As a parent, finding the right help for your child can be a scary and unfamiliar process. However, you are not alone!

Parents can work with their child's school counselor to find the right support to overcome mental health barriers. Counselors can help your child find support at school and in the community.

If you or someone you know is experiencing a mental health issue, there are many ways to get help. Use the following resources to find assistance for yourself, a friend, or a family member.

Get Immediate Help

If you are in crisis and need immediate support or intervention, call or go the website of the National Suicide Prevention Lifeline (1-800-273-8255). Trained crisis workers are available to talk 24 hours a day, 7 days a week. Your confidential and toll-free call goes to the nearest crisis center in the Lifeline national network. These centers provide crisis counseling and mental health referrals. If the situation is potentially life-threatening, call 911 or go to a hospital emergency room.

Find a Healthcare Provider or Treatment

For general information on mental health and to locate treatment services in your area, call the Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline at 1‑877‑SAMHSA7 (1‑877‑726‑4727). SAMSHA also has a Behavioral Health Treatment Locator on its website that can be searched by location.

National agencies and advocacy and professional organizations have information on finding a mental health professional and sometimes practitioner locators on their websites. Examples include but are not limited to the following:

Some federal agencies offer resources for identifying practitioners and assistance in finding low-cost health services. These include the following:

  • Health Resources & Services Administration: The Health Resources & Services Administration works to improve access to healthcare. The website has information on finding affordable healthcare, including health centers that offer care on a sliding scale.

  • Centers for Medicare & Medicaid Services: The Centers for Medicare & Medicaid Services has information on the website about benefits and eligibility for these programs and how to enroll.

  • The National Library of Medicine’s MedlinePlus website also has lists of directories and organizations that can help in identifying a health practitioner.

  • Practitioner lists in healthcare plans can provide mental health professionals that participate with your plan.

Learn More About Mental Disorders

NIMH offers health information and free easy-to-read publications on various mental disorders on its website in the Health & Education section. The website is mobile and print-friendly. Printed publications can be ordered for free, and free eBooks are available for select publications. Many publications are also available in Spanish. To obtain free publications, order online (haga su pedido por el Internet en español) or call 1-866-615-6464 (TTY: 1-866-415-8051).

Help for Service Members and Their Families

Current and former service members may face different mental health issues than the general public. For resources for both service members and veterans, visit Mental